Email Support

The Best Way to Contact Us Is via Email

We keep a regular eye on emails and anything urgent will have a response straight away. We also aim to answer all other emails within one day. In fact, even the most trivial requests should get a response within a week.

The benefits of Email Support…

We favour email communication with our clients in most circumstances. In our experience, it allows us to share information accurately, which we can both refer to at a later date.

Explaining technical information is easier, as we can provide links to web pages or videos to demonstrate different functionality.

It ensures a constant flow of information, should our clients find themselves otherwise engaged or unavailable. Our email support offers the opportunity for our clients to get back to us in their own time, as opposed to missing one another over telephone and voicemail.

Advantages for you…

Here at KWD IT, our commitment is to offer the best price for our clients. Any time we can save throughout a project will ultimately reduce costs. We do understand that email communication isn’t for everyone. However, aside from the benefits above, the feedback from our clients shows that getting into the practice of continued email communication is often vital for your business to be successful online.