We prefer email rather than telephone support
Due to the many benefits associated with email communication for both us and our clients, we ask our clients to understand our reasons for limiting the telephone support we offer. You can read the benefits of email communication HERE.
As a long-standing small business, our experience shows that dealing with unexpected calls disturbs our workflow. This often results in jobs taking longer than we anticipated, and subsequently, increases the overall cost. Our reputation is very important to us. Therefore, we take these special measures to ensure there is no misunderstanding of information, which can lead to disagreements at a later date.
Lots of Alternative Support on Offer
As well as our proactive email support, we listen to answer phone messages regularly. If we consider the detail of your enquiry as urgent, we will respond as soon as possible.
The time spent on each job equates to the overall cost. Therefore, we are keen to offer our clients the right information for their enquiry, in the most efficient way.
Call back requests which we receive, often involve relaying information which fits into our Frequently Asked Questions. Therefore, we have made these available to view on the support section of our website. Following this, if a call back is still necessary, we aim to respond by the next working day. We aim to respond to all telephone enquiries no later than the next working day. New customers who are interested in our services are recommended to fill out our contact form in the first instance. We aim to respond to enquiries, made through our contact form, the same day.
Telephone Support Offer
If you decide that your overall preference is telephone support, we do offer a telephone support service. We round up all telephone support to the nearest 30 minutes. Each 30 minute slot will be billed at £15.
To ensure your call isn’t ignored, you are required to email us confirming that you would like telephone support and that you agree with the associated costs. We will also ask you to provide the telephone number(s) that you will be calling from. This is an initial process and doesn’t need to be repeated.