WordPress Website Support

The Benefits

Check out the benefits of getting KWD IT to provide you with WordPress website support.

  • Your Developer Handles It Directly
  • Security Best Practices Followed
  • Search Engine Optimisation Kept In Mind
  • Accessibility Taken Into Consideration
  • Caching Complications Minimised
  • No Minimum Contract Period

The Costs

Our support retainer packages below are the most efficient way for you to receive ongoing WordPress website support.

If you need help immediately, or only occasionally, ad-hoc support is available in increments of 1 hour, at a cost of £70 per hour. The support will be provided within 1 business day of receiving the order, either by email or phone (your preference). Any unused time is lost. Any additional time required will involve a further purchase and potentially a further wait of 1 business day.

Buy Ad-Hoc Support Now

Basic

£35 / Month

No Minimum Period

  • All Benefits Included
  • Availability: Within 2 Business Days
  • Contact Method: Email
  • Available Time: 30 Minutes
  • Unused Time: Up To 50% Carried Over
  • Extra Time: Up To 50% More, Taken From Next Month
  • Task and Time Breakdown Provided Monthly
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Standard

£85 / Month

No Minimum Period

  • All Benefits Included
  • Availability: Within 1 Business Day
  • Contact Method: Email
  • Available Time: 1 Hour 30 Mins
  • Unused Time: Up To 50% Carried Over
  • Extra Time: Up To 50% More, Taken From Next Month
  • Task and Time Breakdown Provided Monthly
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Premium

£150 / Month

No Minimum Period

  • All Benefits Included
  • Availability: Within 1 Business Day (Priority)
  • Contact Method: Email or Phone
  • Available Time: 3 Hours
  • Unused Time: Up To 50% Carried Over
  • Extra Time: Up To 50% More, Taken From Next Month
  • Task and Time Breakdown Provided Monthly
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How Your Support Time Works

Each month you receive the time allocated to your package. KWD IT will make contact each month to see if anything has changed within your business and needs updating. If there is nothing outstanding, a list of tasks that would benefit your website can be provided.

Rolled over time. Any unused time is carried forward to the following month only, up to a maximum of 50% of your monthly allocation. Time carried forward is lost if it is not used within that month.

Additional time. You may request up to 50% more than your monthly allocation in any month, with the excess deducted from the following month’s allocation. Beyond that, any additional hours must be purchased in advance at a rate of £70 per hour, directly via the KWD IT website.

Changing or cancelling. There is no minimum contract period, so you may upgrade, downgrade or cancel at any time. Any time carried forward is lost on cancellation.

The Process

Take a look at the steps below, so that you know what to expect by purchasing one of the WordPress website support packages offered by KWD IT.

  1. Make Your Purchase
    1. Purchase your desired package from the options above.
  2. Provide Information
    1. Contact KWD IT with your support requirements.
  3. Await Support
    1. KWD IT will make contact with you to resolve your issue. (Within the agreed time period)

Need Something Built Instead?

Support packages are intended for maintaining and improving an existing website. If you are looking for a new website, or a significant addition to your current one, that would be quoted separately as a project.

Take a look at our WordPress Theme Development page, or get in touch and we can talk through what you have in mind.

Testimonials

“We’ve already received enough work through the site to cover the costs.”

Warwickshire Masonry

Fay Heatley

Warwickshire Masonary

“Good support without having to wait long for a response.”

Family Martial Arts Classes

Sam Mikulsky

Family Martial Arts

“Really quick turnaround and very pleased with the price.”

Domestic Fit

Gareth Williams

Domestic Fit

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